Effective Date: Jan 12, 2026
COMPANY INFORMATION
Company Name: SBC Performance LLC
Website Name: Sales Shop Europe
Website URL: https://sales-shop-europe.com/
Business Type: Online Store / E-commerce Retailer
Products Sold: Physical consumer goods sold through an online retail platform
Delivery Area: European Economic Area (EEA) and selected European countries
Payment Methods: Cash on Delivery (COD)
Email Support: info@salesshopeurope.com
Customer Support Hours: Monday – Friday, 09:00 – 17:00 (CET)
Company Address:
SBC Performance LLC
30 N Gould St
Sheridan, WY 82801-6317
United States
Phone: +1 (307) 317-4826
Order Processing Time: Orders are typically processed within 24 hours
Return Window: 30 days from the date of delivery
RETURN AND REFUND POLICY
This Return and Refund Policy explains the conditions under which customers may return products purchased from https://sales-shop-europe.com/ and request a refund or exchange.
This policy is intended to provide transparent information regarding returns, refunds, exchanges, and customer rights.
Customers may benefit from mandatory consumer protection rights applicable in their country of residence.
RIGHT OF WITHDRAWAL
Customers may request withdrawal from a purchase within 14 days from the date the product is received where applicable under consumer protection regulations.
Sales Shop Europe extends the return period to 30 days from the delivery date.
To request a return or withdrawal, customers may contact:
The request should include:
Order number
Customer name
Product(s) involved
Reason for return (optional)
Once the request is received, return instructions may be provided by customer support.
RETURN CONDITIONS
To qualify for a return, products should generally meet the following conditions:
Returned within 30 days of delivery
Unused or minimally used
Returned in original condition where reasonably possible
Original packaging and accessories included where applicable
Not damaged due to misuse or improper handling
Customers may inspect products similarly to how they would in a physical retail environment.
Excessive use beyond reasonable inspection may affect refund eligibility.
PRODUCTS ELIGIBLE FOR RETURN
Most products purchased through https://sales-shop-europe.com/ may be eligible for return within the applicable return period.
Eligible returns may include:
Products ordered by mistake
Products that do not meet expectations
Products no longer wanted by the customer
Products unsuitable for intended use
All returns are subject to review and approval by customer support.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return due to hygiene, safety, or product integrity considerations.
These may include:
Products extensively used after delivery
Personal hygiene items once opened
Products damaged due to misuse
Items returned without essential components
Products unsuitable for resale due to health or safety reasons
Any applicable restrictions may be communicated during the return process.
RETURN PROCEDURE
To initiate a return, customers should:
Contact customer support via email at info@salesshopeurope.com
Provide order details and return information
Wait for return instructions
Package the item securely
Ship the item according to the provided instructions
Customers are encouraged to retain proof of shipment for returned items.
RETURN SHIPPING RESPONSIBILITY
Unless the return involves:
A defective product
A damaged shipment
An incorrect item delivered
customers may be responsible for return shipping costs.
Where applicable, return shipping arrangements may be communicated by customer support.
REFUND PROCESS
Once the returned product has been received and inspected, a refund may be processed if the return complies with this policy.
Refund review may include verification that:
The product was returned within the applicable timeframe
The item is in acceptable condition
Return requirements have been reasonably satisfied
Customers may receive confirmation once the refund process has started.
REFUND TIMELINES
Refunds are generally processed within 14 days after the returned product is received and reviewed.
Processing time may vary depending on:
Shipping transit times
Inspection procedures
Administrative processing
Customers may receive confirmation once the refund has been completed.
REFUND METHODS
As Sales Shop Europe primarily offers Cash on Delivery (COD), refunds may be issued through:
Bank transfer
Alternative refund method agreed with the customer
Customers may be asked to provide payment details necessary to process the refund.
Refunds are generally issued only after the returned item has been received and inspected.
EXCHANGE POLICY
Customers may request an exchange for another item where available.
Exchange requests may depend on:
Product availability
Inventory status
Verification of the returned item’s condition
If the replacement item has a different price, an additional payment or partial refund may apply.
DEFECTIVE OR DAMAGED PRODUCTS
If a product arrives damaged or defective, customers should contact support as soon as possible.
Customers may be asked to provide:
Photos of the product
Photos of packaging
Order details
Depending on the circumstances, customers may be offered:
Replacement products
Partial refunds
Full refunds
Each case is reviewed individually.
CONDITION REQUIREMENTS
Returned items should be packaged securely to help prevent damage during transit.
If returned products arrive damaged due to insufficient packaging, refund eligibility may be affected.
Customers are encouraged to use protective packaging and reliable shipping services.
REFUSED OR UNCLAIMED ORDERS
If a customer refuses delivery without contacting support or fails to collect the package, the shipment may be returned to the sender.
Repeated refusals may result in:
Additional shipping costs
Cancellation of future orders
Restrictions on future purchases where appropriate
Customers are encouraged to contact support if delivery issues arise.
STATUTORY WARRANTY
Customers may benefit from warranty rights provided under applicable consumer protection laws.
Where applicable, products may be covered by legal warranty protections for manufacturing defects.
Depending on the circumstances and applicable regulations, customers may be entitled to:
Repair
Replacement
Refund
CONTACT CUSTOMER SUPPORT
For questions regarding returns or refunds, customers may contact:
Email:
Phone:
+1 (307) 317-4826
Postal Address:
SBC Performance LLC
30 N Gould St
Sheridan, WY 82801-6317
United States
Customer support hours:
Monday – Friday, 09:00 – 17:00 (CET)