Questions about products, orders, or returns? Fill out the form — we reply during business hours, Monday to Friday, 09:00–17:00 CET. Or write to us at info@salesshopeurope.com.
Company Name: SBC Performance LLC
Website Name: Sales Shop Europe
Website URL: https://sales-shop-europe.com/
Business Type: Online Store / E-commerce Retailer
Products Sold: Physical consumer goods sold through an online retail platform
Delivery Area: European Economic Area (EEA) and selected European countries
Payment Methods: Cash on Delivery (COD)
Email Support: info@salesshopeurope.com
Customer Support Hours: Monday – Friday, 09:00 – 17:00 (CET)
Company Address:
SBC Performance LLC
30 N Gould St
Sheridan, WY 82801-6317
United States
Phone: +1 (307) 317-4826
Order Processing Time: Orders are typically processed within 24 hours
Return Window: 30 days from the date of delivery
Effective Date: Jan 12, 2026
CONTACT AND CUSTOMER SUPPORT POLICY
This Contact and Customer Support Policy explains how customers can communicate with Sales Shop Europe, operated by SBC Performance LLC, and outlines the procedures used to handle inquiries, requests, complaints, and service issues.
This policy is designed to support transparency and clear communication with customers in relation to online purchases, customer support, returns, refunds, and service-related inquiries.
CUSTOMER SUPPORT CHANNELS
Customers may contact Sales Shop Europe through the following official support channels:
Email Support
Telephone Support
+1 (307) 317-4826
Postal Address
SBC Performance LLC
30 N Gould St
Sheridan, WY 82801-6317
United States
These contact channels are available for inquiries related to:
Orders
Shipping
Returns and refunds
Product information
Technical issues with the website
Consumer rights requests
Complaints or dispute resolution
CUSTOMER SUPPORT HOURS
Customer support services are available during the following hours:
Monday – Friday:
09:00 – 17:00 (Central European Time)
Requests submitted outside support hours may be processed on the next business day.
Response times may vary depending on the complexity of the inquiry.
RESPONSE TIME EXPECTATIONS
Sales Shop Europe aims to respond to all customer inquiries as quickly as possible.
Typical response times:
General inquiries: within 24–48 hours
Order-related inquiries: within 24 hours
Return requests: within 48 hours
Complaint investigations: within 3–5 business days
More complex issues may require additional time for investigation or coordination with logistics partners.
CUSTOMER INQUIRY PROCESS
When contacting support, customers are encouraged to provide sufficient information to allow efficient assistance.
This may include:
Full name
Order number
Email address used for the order
Description of the issue
Photos or documentation if relevant
Providing accurate information helps reduce delays in resolving requests.
COMPLAINT HANDLING PROCEDURE
Sales Shop Europe is committed to resolving customer complaints in a fair and transparent manner.
If a customer is dissatisfied with a product or service, they may submit a complaint through the official support channels.
The complaint review process typically includes:
Acknowledgment of the complaint
Review of relevant order information
Investigation of the issue
Communication of the proposed resolution
Possible resolutions may include:
Replacement of the product
Refund
Exchange
Additional support or clarification
Complaints are reviewed in line with the company’s internal policies and applicable consumer protection requirements.
ESCALATION PROCEDURES
If a customer believes their issue has not been resolved satisfactorily, they may request escalation for further review.
Escalated cases may undergo additional internal review to ensure fairness and consistency with company policies and applicable obligations.
Customers may also have the right to use external dispute resolution mechanisms where available.
ONLINE DISPUTE RESOLUTION
Consumers may have access to external dispute resolution options depending on their country of residence and the applicable consumer protection framework.
Where available, customers may refer to official consumer protection bodies or dispute resolution platforms in their jurisdiction for further assistance.
CUSTOMER COMMUNICATION GUIDELINES
Sales Shop Europe strives to maintain professional and respectful communication with customers at all times.
Customers are expected to communicate respectfully with support representatives.
Abusive, threatening, or inappropriate communications may result in restrictions on support access.
SERVICE LIMITATIONS
Customer support may not be able to assist with issues caused by factors outside the company’s control, including:
Courier delays caused by external conditions
Incorrect delivery addresses provided by the customer
Product misuse after delivery
Issues related to third-party services not controlled by the company
However, reasonable assistance will always be provided where possible.
POLICY UPDATES
This Contact and Customer Support Policy may be updated periodically to reflect operational improvements or legal changes.
The latest version will always be published on the website with the updated effective date.